Contact
Talk to a human who has run Kafka at 3 a.m.
Every message goes to an engineer or a solutions lead, never a ticket queue. Tell us what you are moving and how fast it needs to land.
Response time
Replies within 4 business hours
Write to us
One form, the right person.
New message
All fields required
Sales
Mon–Fri
Plans and pilots
sales@basalt.dev
Volume pricing, Enterprise trials and BYOC sizing with a solutions engineer.
Support
24/7 on Enterprise
Something is on fire
support@basalt.dev
Include your project ID and region. Enterprise pages reach an engineer in 15 minutes.
Press
Kit on request
Stories and interviews
press@basalt.dev
Logos, founder photos and product screenshots, usually sent the same day.
Offices
Three desks, one rotation.
64.1466° N · 21.9426° W
HQ
GMT+0
Reykjavík
Grandagarður 16
101 Reykjavík
Iceland
52.5200° N · 13.4050° E
Engineering
CET · GMT+1
Berlin
Schlesische Straße 28
10997 Berlin
Germany
40.7128° N · 74.0060° W
Go-to-market
ET · GMT-5
New York
55 Water Street, Floor 12
New York, NY 10041
United States
