Contact · humans on every shift
Pick a channel. A person picks up.
Sales, support, security or press: every address on this page goes to a named team in Reykjavík, Berlin or New York, and someone is on shift every hour of the week.
4 h
first reply, any plan
15 min
Enterprise P1
24/7
on-call rotation
Channels
Ten inboxes, ten real teams.
Sales
sales@basalt.dev
Replies in 4 business hours
Support
support@basalt.dev
24/7 on Enterprise
Security
security@basalt.dev
Acknowledged in one day
Billing
billing@basalt.dev
Invoices, caps and refunds
Incidents
status@basalt.dev
Live updates every 15 min
Partnerships
partners@basalt.dev
Integrations and resellers
Press
press@basalt.dev
Kit sent the same day
Careers
jobs@basalt.dev
Read by an engineer
Privacy
privacy@basalt.dev
DPA and data requests
Community
hello@basalt.dev
Meetups and open source
Write to us
Tell us what you are moving.
Sources, volume and where the answers need to land. The more we know, the more useful the first reply.
New message
All fields required
Offices
Three desks, one rotation.
Headquarters
GMT+0
Reykjavík
Grandagarður 16, 101 Reykjavík, Iceland. Coffee from 8, product demos on request.
Engineering
CET · GMT+1
Berlin
Schlesische Straße 28, 10997 Berlin, Germany. Home of the storage and query teams.
Go-to-market
ET · GMT-5
New York
55 Water Street, Floor 12, New York, NY 10041. Sales, solutions and support.
FAQ
Before you hit send.
How fast will someone reply?
Within 4 business hours on any plan, usually sooner. Enterprise P1 incidents page an engineer, who answers within 15 minutes, day or night.
Can I get a technical call instead of a sales pitch?
Yes. Pick Sales in the form and say you want an engineer. Most first calls are a whiteboard session on your sources and latency budget.
Where do I report a security issue?
Write to security@basalt.dev. We acknowledge every report within one business day and credit researchers in the changelog.
Do you offer support in my time zone?
Our three desks cover GMT-5 to GMT+1 in business hours, and the on-call rotation covers every other hour of the week.
